Refund Policy

Thank you for shopping at CelestiaTW. We appreciate the trust you have placed in us and want to ensure your satisfaction with your purchase.

Refund Eligibility

1. Digital Products: Due to the nature of digital products, we generally do not offer refunds for purchases of downloadable items such as e-books or digital guides.
2. Physical Products: If you have purchased a physical product from CelestiaTW, you may be eligible for a refund under the following circumstances:
   • The product is damaged or defective.
   • You received the wrong item.

Refund Process

To request a refund, please contact us at [email protected] within 15 days of receiving your order. Provide a detailed explanation of the issue, along with any supporting documentation such as photographs of damaged items.

Refund Approval

Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds

If you haven’t received a refund within a reasonable timeframe, please check your bank account or credit card statement. If the refund is not reflected, contact your payment provider, as there may be processing delays.

Exchanges

If you received a damaged or defective item and need to exchange it for the same item, please contact us at [email protected].

Contact Us

If you have any questions about our Refund Policy, please contact us at [email protected].

Thank you for choosing CelestiaTW.